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Paying your bill is a nightmare

by Carea Alexander | 7 months ago | in How Can We Improve Communication During Your Hospital Stay?

I get several bills from UAB, some I can pay online others I have to mail a check.  It's very hard to keep up with which bill gets paid how.  There needs to be one bill and one online/address to pay your bill.

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Chris Brainard, Office of Patient Experience 7 months ago

Carea, Thank you for sharing this feedback. We have a team working on enhancing the patient experience with billing. They have done an incredible job simplifying the billing process. This team presented their plans to our patient and family advisory council in September and will be working towards implementing the new billing process towards the end of October 2021.

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